Commercial Lines Account Management Team Manager

Location: Grapevine, TexasSalary: $115,000 - $140,000


Join a well-established independent insurance broker with a history spanning over 100 years. We are rooted in the heart of Texas, with a strong commitment to protecting businesses and individuals across a variety of industries, including commercial construction, oil & gas, and rigging & machinery. Our culture is built on respect, love, and acceptance, fostering a supportive and inclusive workplace. We offer employees valuable resources for growth, including executive coaching and a generous 401k plan. As we continue our tradition of excellence, we seek a driven individual to lead the Commercial Lines Account Management Team.

Why Join Our Team?

  • Rich Company Culture: We treasure each employee and emphasize a supportive work environment.

  • Continuous Development: Benefit from executive coaching and ongoing professional growth opportunities.

  • Established Success: Decades of industry leadership in commercial construction, HVAC, and other sectors.

  • Inclusive and Positive Workplace: We are committed to fostering a workplace where all employees feel valued and respected.

Position Overview

As the Commercial Lines Account Management Team Manager, you will oversee the service and management of a diverse portfolio of commercial lines accounts while leading a team of account managers. Your primary responsibility is to ensure outstanding client service, handling complex coverage and policy questions, and managing renewals with a consultative approach. You will collaborate closely with Producers, focusing on retention and risk management while enhancing the team’s performance and professional growth.

Key Responsibilities

  • Lead, mentor, and support the Commercial Lines Account Management Team, fostering a culture of collaboration and excellence.

  • Oversee end-to-end account management, including policy review, client consultations, renewals, and day-to-day service delivery.

  • Adopt a holistic, consultative approach to client interactions, understanding each client's unique needs.

  • Collaborate with underwriters and use rating portals to support the team in securing competitive coverage options.

  • Guide team members in identifying, compiling, and managing renewal information, ensuring timely responses to client inquiries.

  • Monitor and improve team performance, leveraging coaching opportunities for continuous development.

  • Promote customer retention through proactive client relationship management and resolution of complex insurance matters.

Qualifications

  • Experience: Minimum of 5 years in the insurance industry, including significant management of commercial accounts.

  • Licensure: Property and Casualty license required; professional designations (CIC, CPCU, etc.) are highly desirable.

  • Technical Expertise: Familiarity with insurance management systems (EPIC preferred) and risk management practices.

  • Leadership Skills: Demonstrated ability to lead teams, communicate effectively, and resolve complex issues.

  • Industry Knowledge: Strong understanding of the insurance brokerage business and relevant industries, such as commercial construction.

  • Software Proficiency: Competence in Microsoft Office (Word, Excel, Outlook, Teams).

Compensation and Benefits

  • Salary: $115,000 - $140,000 based on experience.

  • Retirement Plan: 401k with a 5% employer contribution.

  • Development Opportunities: Executive coaching and continuous professional development.

  • Comprehensive Benefits Package: Including health insurance, paid time off, and additional perks.

We invite you to join our dynamic team and lead the way in delivering top-tier service and support to our valued clients. Apply today to help us continue our legacy of success.


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