Home Health Agency Director
Position Summary
The Agency Director (AD) is a full-time position. The AD is responsible for the oversight and management of daily operations. The AD should be an excellent communicator who’s able to grasp client needs and problem solve ways to fulfill them. The primary goal will be to ensure growth of services, quality management, and positive employee relations. The AD promotes our mission and vision in daily operations. The AD is responsible for maintaining positive relationships with families, clients, employees, and referral sources. The ideal candidate will have a license for Registered Nurse, home care experience, strong leadership skills, and a passion for providing high quality care to persons in their homes.
Responsibilities
Oversees daily operations to ensure consistency and effectiveness of service delivery
Implements policies and procedures to ensure compliance with state and federal regulations
Develops Standard Operating Procedures as needed for employee resources
Builds and maintains strong relationships to ensure positive customer satisfaction
Monitors and evaluates the performance of staff and implements training and development opportunities
Attends monthly management meetings and supervision meetings as necessary
Manages any complaints or concerns that arise and works to resolve them with professionalism and timeliness
Collaborates with partners in communities to coordinate client care or promote our services
Remains up to date with changes that impact the business
Participates in strategic planning and goal setting for the agency
Represents the agency at community events, conferences, and other networking opportunities
Attends mandatory meetings and events
Other assigned duties from Executive Director of Operations or CEO
Ensures a Quality Improvement plan is implemented, documented, reviewed, and updated routinely
Visits each client within 24-48 hours following a fall, injury, or hospitalization
Assessments for caregivers and clients per state guidelines
Skill Requirements
Leadership: Ability to effectively lead and manage a team
Communication: Strong verbal and written communication skills
Problem Solving: Ability to think critically, analyze situations, and develop solutions
Customer Services: Strong focus on high quality care and service delivery
Interpersonal Skills: Ability to build and maintain strong relationships and manage conflict with success
Adaptability: Flexible to adapt to ever changing conditions within the industry and willingness to improve
Qualifications
A current Registered Nurse licensed in North Carolina
Minimum 3 years of home care experience is preferred
Minimum of 5 years of management experience preferred
Minimum of 5 years of nursing experience preferred
Proven leadership skills including the ability to motivate and inspire staff, resolve conflict, and make decisions
Valid Driver’ s license and reliable transportation
Current auto insurance and registration