Service Technician

The Service Technician Level 3 is responsible for implementing a defined scope of work, ensuring the protection of company assets, and maintaining company standards in customer interactions and service delivery.

Responsibilities and Duties:

• Perform installation, maintenance, and repair of cable systems, including fiber optics and low voltage wiring.

• Read and interpret maps, blueprints, and wiring diagrams.

• Document field work, manage job sites, and collect payments when required.

• Conduct routine maintenance on residential and light commercial equipment.

• Troubleshoot issues and decide on repair or replacement solutions.

• Train and oversee the work of Technician Levels 1 and 2.

• Ensure adherence to safety protocols and company procedures.

• Communicate effectively with customers, team members, and management.

Qualifications:

• High school diploma or equivalent required.

• Minimum three years of hands-on experience in cable installation and service.

• Proficient in reading technical documents and performing calculations.

• Excellent problem-solving, organizational, and multi-tasking skills.

• Valid driver's license and ability to travel to different job sites as needed.

Physical Requirements:

• Able to lift and carry up to 50 lbs.

• Comfortable working in confined spaces, at heights, and in various weather conditions.

• Ability to perform physical activities such as bending, reaching, climbing, and crouching.

Working Conditions:

• Indoor and outdoor work in a non-climate-controlled environment.

• Exposure to moderate noise levels.

• Flexible work hours and availability for emergency service calls and on-call rotation.

Performance Metrics:

• Timely completion of assigned tasks.

• Accuracy in documentation and timekeeping.

• Maintenance of safe work practices and operational efficiency.

• Positive feedback from customers and team members.